Last updated: 21 February 2026
This Right of Withdrawal Policy explains the conditions, procedures, and rights related to withdrawal from purchases made through bricomexo.com (the “Website”), operated by Weprod S.R.L. (“Company”, “we”, “us”, or “our”).
This policy complies with Directive 2011/83/EU on consumer rights and applicable consumer protection laws.
Consumers have the legal right to withdraw from a purchase without providing any reason within fourteen (14) calendar days from the date on which the product is received.
This right applies only to consumers acting for purposes outside their trade, business, or profession.
This right does not apply to business customers.
The withdrawal period expires fourteen (14) days after:
• The day the consumer receives the product, or
• The day a third party designated by the consumer receives the product, excluding the carrier
If the order includes multiple items delivered separately, the withdrawal period expires fourteen (14) days after receiving the last item.
To exercise the right of withdrawal, consumers must notify the Company of their decision through a clear written statement.
Withdrawal requests must be sent to:
Email: info@bricomexo.com
The withdrawal request should include:
• Full name
• Order number
• Email address used for purchase
• Clear statement of withdrawal
Consumers may use any clear wording indicating their intention to withdraw.
Upon receiving the withdrawal request, the Company will confirm receipt of the request.
Further instructions regarding product return will be provided.
Consumers must return the goods without undue delay and no later than fourteen (14) calendar days after notifying withdrawal.
The deadline is met if the goods are returned before the fourteen (14) day period expires.
Returned goods must be sent to the return address provided by the Company.
Returned goods must:
• Be in original condition
• Not be damaged
• Include all components and accessories
• Be properly packaged
Consumers are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature and functionality of the goods.
Unless otherwise required by law, consumers are responsible for return shipping costs.
Shipping costs may vary depending on location and carrier.
Once withdrawal is confirmed, the Company will reimburse all payments received from the consumer, including standard delivery costs where required by law.
Refunds will be processed within fourteen (14) calendar days after:
• Receiving the returned goods, or
• Receiving proof of return shipment
whichever occurs first.
Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.
No additional fees will be charged for refunds.
Returned goods may be inspected upon receipt.
Refunds may be reduced or refused if returned goods do not meet required conditions.
The right of withdrawal may not apply in cases permitted by applicable law, including but not limited to:
• Goods damaged due to misuse
• Goods not returned within required timeframe
• Goods returned in unacceptable condition
Exceptions are applied in accordance with consumer protection laws.
Consumers are responsible for:
• Returning goods safely
• Providing accurate withdrawal information
• Complying with withdrawal procedures
Failure to comply may affect eligibility for refunds.
The Company reserves the right to refuse withdrawal requests in cases of:
• Fraud
• Abuse of withdrawal rights
• False claims
We may investigate suspicious activity.
This policy does not affect statutory consumer rights.
Consumers retain all rights granted under applicable consumer protection laws.
Personal data related to withdrawal requests is processed in accordance with our Privacy Policy.
We comply with GDPR and applicable data protection laws.
We reserve the right to update this policy at any time.
Changes will be published on this page.
For withdrawal requests, please contact:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA), Italy
VAT Number: IT10883491218
Email: info@bricomexo.com
Website: bricomexo.com