This Refund Policy describes the conditions, procedures, timelines, and eligibility requirements for refunds related to purchases made through bricomexo.com (the “Website”), operated by Weprod S.R.L. (“Company”, “we”, “us”, or “our”).
This policy complies with applicable consumer protection laws, including Directive 2011/83/EU on consumer rights, and is intended to ensure transparency, fairness, and compliance with ecommerce regulations.
Consumers have the right to request a refund within fourteen (14) calendar days from the date the product is delivered.
This period begins on the day the customer receives the product or when a third party designated by the customer receives the product.
Refund requests submitted after this period may not be eligible, except where required by applicable law.
Refunds may be granted under the following circumstances:
• The customer exercises the legal right of withdrawal
• The product is returned within the required timeframe
• The product is defective or damaged upon delivery
• The incorrect product was delivered
• The product cannot be delivered due to verified logistical issues
• The order is canceled before shipment
Refund eligibility is subject to review and verification.
To request a refund, customers must contact:
Email: info@bricomexo.com
Customers must provide:
• Full name
• Order number
• Description of the issue
• Supporting documentation, such as photos if applicable
Providing accurate information helps ensure faster processing.
After submitting a refund request, customers must return the product within fourteen (14) calendar days.
Failure to return the product within this timeframe may result in denial of the refund where permitted by law.
Returned products must:
• Be in original condition
• Not be damaged due to misuse
• Include all components and accessories
• Be properly packaged
Customers are responsible for any diminished value caused by improper handling.
Refunds will be processed within fourteen (14) calendar days after:
• The returned product is received, or
• Proof of return shipment is provided
Processing time may vary depending on payment providers.
Refunds will be issued using the original payment method used for the purchase.
Refunds will not incur additional fees.
We do not issue refunds using alternative methods unless required by law.
Original shipping costs may be refunded where required by law.
Return shipping costs are generally the responsibility of the customer, unless:
• The product is defective
• The wrong product was delivered
• The product was damaged during shipping
If a product arrives damaged or defective, customers must notify us promptly.
Customers must provide supporting documentation, including photos where possible.
We may offer:
• Replacement
• Repair
• Refund
Resolution will be determined based on the circumstances.
If an incorrect product is received, customers must contact us.
We will review the issue and provide appropriate resolution.
Orders may be canceled before shipment.
If an order is canceled before shipment, customers are entitled to a full refund.
If an order has already been shipped, return procedures apply.
Refunds may not be granted in cases including but not limited to:
• Refund requests submitted after the required timeframe
• Products returned in unacceptable condition
• Products damaged due to misuse
• Fraudulent claims
• Abuse of refund policy
Refund eligibility is determined in accordance with applicable law.
We reserve the right to investigate refund requests.
Refunds may be refused in cases involving fraud, abuse, or false information.
Customers are encouraged to contact us before initiating chargebacks.
We are committed to resolving issues fairly and efficiently.
Improper chargebacks may result in investigation and restriction of services.
This Refund Policy does not limit statutory consumer rights.
Consumers retain all rights granted under applicable consumer protection laws.
Personal data related to refund requests is processed in accordance with our Privacy Policy and GDPR.
We reserve the right to update this Refund Policy at any time.
Changes will be published on this page.
For refund requests or questions, please contact:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA), Italy
VAT Number: IT10883491218
Email: info@bricomexo.com
Website: bricomexo.com