This Warranty and Replacement Policy outlines the terms, conditions, and procedures related to product warranty and replacement for purchases made through bricomexo.com (the “Website”), operated by Weprod S.R.L. (“Company”, “we”, “us”, or “our”).
This policy is provided in accordance with applicable consumer protection laws, including Directive (EU) 2019/771 on the sale of goods and other applicable regulations.
All products sold through the Website are covered by the legal warranty of conformity as required under applicable laws.
The legal warranty ensures that products:
• Conform to their description
• Are free from defects in materials and manufacturing
• Are fit for their intended purpose
• Function as reasonably expected
This warranty applies to defects existing at the time of delivery.
The warranty applies only if:
• The product was purchased through bricomexo.com
• The defect was not caused by misuse or negligence
• The product was used under normal conditions
• Proof of purchase is provided
Warranty coverage applies only to the original purchaser.
The legal warranty period applies in accordance with applicable laws.
Customers are encouraged to report defects as soon as they are discovered.
Delays in reporting may affect eligibility where permitted by law.
The warranty does not cover damage caused by:
• Improper use
• Accidental damage
• Unauthorized modifications
• Improper installation
• Improper storage
• Negligence
• Normal wear and tear
Damage resulting from external causes is not covered.
Customers must report warranty claims by contacting:
Email: info@bricomexo.com
Warranty claims should include:
• Full name
• Order number
• Description of the defect
• Photos or supporting documentation
Providing complete information helps ensure faster resolution.
Upon receiving a warranty claim, we will:
• Review the claim
• Verify purchase details
• Evaluate the defect
• Request additional information if necessary
We reserve the right to inspect the product before approving warranty service.
If a defect is confirmed, we may, at our discretion and in accordance with applicable law:
• Replace the defective product
• Provide an equivalent replacement
• Offer repair where applicable
• Provide a refund where required
Replacement products may be identical or equivalent.
Replacement may be provided only if:
• The defect is verified
• Warranty conditions are met
• The product has not been misused
Replacement is subject to product availability.
Customers may be required to return the defective product.
Returned products must:
• Not be intentionally damaged
• Include all components
• Be returned according to provided instructions
Failure to return the product when required may affect eligibility.
Shipping instructions will be provided after warranty approval.
Shipping arrangements may vary depending on circumstances and applicable law.
Returned products may undergo inspection.
We reserve the right to refuse warranty claims that do not meet eligibility requirements.
We reserve the right to deny warranty claims in cases involving:
• Fraud
• False information
• Abuse of warranty policy
We may investigate suspicious claims.
To the maximum extent permitted by law, Weprod S.R.L. shall not be liable for:
• Indirect damages
• Loss of profits
• Loss of business
This limitation does not affect statutory consumer rights.
This Warranty and Replacement Policy does not limit or replace statutory consumer rights.
Consumers retain all rights granted under applicable laws.
Personal data related to warranty claims is processed in accordance with our Privacy Policy and GDPR.
We reserve the right to update this policy at any time.
Changes will be published on this page.
For warranty or replacement requests, please contact:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA), Italy
VAT Number: IT10883491218
Email: info@bricomexo.com
Website: bricomexo.com