This Product Complaints and Disputes Policy outlines the procedures, conditions, and rights related to complaints, product issues, and dispute resolution for purchases made through bricomexo.com (the “Website”), operated by Weprod S.R.L. (“Company”, “we”, “us”, or “our”).
We are committed to providing quality products and ensuring fair and transparent handling of customer complaints in accordance with applicable consumer protection laws.
Customer satisfaction is a priority. If you experience any issues with a product purchased through our Website, you have the right to submit a complaint.
We aim to review and resolve all complaints fairly, efficiently, and in accordance with applicable legal requirements.
This policy applies to complaints related to:
• Defective products
• Damaged products upon delivery
• Incorrect products received
• Missing items from an order
• Product performance issues
• Order processing errors
• Delivery related issues
• Other product related concerns
Customers must submit complaints through written communication using the following contact details:
Email: info@bricomexo.com
Customers should include:
• Full name
• Order number
• Description of the issue
• Supporting documentation such as photos
• Contact information
Providing accurate information helps ensure faster resolution.
Upon receiving a complaint, we will:
• Review the complaint details
• Verify order information
• Evaluate supporting evidence
• Determine appropriate resolution
We may request additional information if necessary.
All complaints are handled professionally and fairly.
Depending on the nature of the complaint, resolution may include:
• Product replacement
• Product repair where applicable
• Partial refund
• Full refund
• Other appropriate corrective measures
Resolution will be determined in accordance with applicable laws and circumstances.
Customers may be required to return the product for inspection.
Returned products must:
• Be returned in original condition where possible
• Not be intentionally damaged
• Include all components and accessories
Failure to comply may affect eligibility for resolution.
We aim to review complaints within a reasonable timeframe.
Resolution time may vary depending on:
• Nature of the complaint
• Availability of information
• Investigation requirements
We will communicate with customers throughout the process.
Customers must:
• Provide accurate information
• Cooperate with investigation procedures
• Provide supporting documentation when requested
Failure to cooperate may delay resolution.
We reserve the right to refuse complaints in cases involving:
• Fraudulent claims
• False information
• Abuse of complaint procedures
We may investigate suspicious claims.
Customers are entitled to legal warranty rights under applicable consumer protection laws.
This policy does not limit or replace statutory rights.
If a complaint cannot be resolved through customer support, customers may pursue dispute resolution in accordance with applicable laws.
Consumers located in the European Union may use the Online Dispute Resolution (ODR) platform provided by the European Commission.
Customers are encouraged to contact us before initiating chargebacks.
We are committed to resolving issues fairly and efficiently.
Improper chargebacks may result in investigation.
To the maximum extent permitted by law, Weprod S.R.L. shall not be liable for damages caused by:
• Improper use of products
• Unauthorized modifications
• External factors beyond our control
This limitation does not affect statutory consumer rights.
Personal data related to complaints is processed in accordance with our Privacy Policy and GDPR.
We reserve the right to update this policy at any time.
Changes will be published on this page.
For complaints and dispute resolution, please contact:
Weprod S.R.L.
Via Ferrante Imparato, Edif. 3 – 190 Condom. Napoli Est
P3 Int. 301
80146 Naples (NA), Italy
VAT Number: IT10883491218
Email: info@bricomexo.com
Website: bricomexo.com